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Client Help Centre

Frequently Asked Questions

Clear answers about our cloud, advertising, delivery, and ongoing support services.

Cloud & advertising services

What cloud services do you offer?

We provide cloud strategy, architecture, migration, managed infrastructure, security hardening, backup and recovery, cost optimization, and DevOps support. Email help@hanyuzes.com to arrange an initial assessment of your environment.

How does Google Ads management work?

We audit your account, research demand, define conversion tracking, build or restructure campaigns, and optimize bids, audiences, creative, and landing-page alignment. Reporting connects spend to qualified leads and revenue. Existing advertisers can share an account overview with help@hanyuzes.com.

What are your pricing models?

We offer fixed-fee projects, monthly managed-service retainers, and scoped advisory engagements. We do not rely on a one-size-fits-all $35.00 package; your proposal defines scope, deliverables, timing, and total cost. Cancellation and refund terms are explained in our Refund Policy.

How long does cloud migration take?

A focused workload may move in two to four weeks, while multi-system or regulated environments commonly take six to twelve weeks. Discovery confirms dependencies, risk, testing, and cutover timing. See our Service Onboarding process.

Engagement & support

Do you offer ongoing support?

Yes. Managed plans include monitoring, incident response, optimization, reporting, and scheduled strategy reviews. Coverage and response targets are documented in our Service Level Agreement.

What industries do you serve?

We support professional services, retail and e-commerce, education, healthcare-adjacent businesses, technology companies, and growing local organizations. For specialized compliance needs, email help@hanyuzes.com so we can confirm the right expertise before proposing work.

How do you measure advertising ROI?

We align campaign goals with measurable conversions, validate tracking, and report on cost per lead, conversion value, return on ad spend, and downstream revenue where client data allows. Recommendations are based on business outcomes rather than clicks alone.

Accounts & security

Can you manage an existing Google Ads account?

Yes. We begin with a read-only audit, preserve useful historical data, and present prioritized changes before implementation. You retain ownership of your account, billing profile, and campaign data throughout the engagement.

How do you protect client systems and data?

We apply least-privilege access, secure credential handling, documented change control, backups, and monitoring appropriate to the engagement. Access is reviewed regularly and removed when it is no longer required.

Still have a question? Contact us to speak with our team.